CRM

Free

Start+

CRM+

Project+

Standard

Professional

Basic

Unlimited leads

X

X

X

X

X

X

Unlimited deals

X

X

X

X

X

X

Unlimited contacts

X

X

X

X

X

X

Unlimited companies

X

X

X

X

X

X

Quotes

X

X

X

X

X

X

Invoices

X

X

X

X

X

X

Productcatalog

X

X

X

X

X

X

Kanban view

X

X

X

X

X

X

Simple and classic CRM mode (leads/no leads)

X

X

X

X

X

X

Custom stages/statuses

X

X

X

X

X

X

Timeline

X

X

X

X

X

X

Convert lead to contact, company, deal

X

X

X

X

X

X

Convert deal to quote and invoice

X

X

X

X

X

X

Client profile

X

X

X

X

X

X

Recycle Bin

X

X

X

X

X

X

Observers inside deals

X

X

X

X

X

X

Chat inside CRM

X

X

X

X

X

X

Professional sales team

CRM access rights

X

X

X

Pipelines

1

2

10

1

10

Unlimited

Tunnels

X

X

X

Sales Center (beta)

X

X

X

X

Recurring deals

X

X

X

X

Recurring invoices

X

X

X

X

Required fields by stage

X

X

X

X

Document generator

X

X

X

X

Document generator access rights

X

X

X

X

Chat inside CRM

2 Mb

2 Mb

2 Mb

2 Mb

2 Mb

2 Mb

Fields visible to selected users

X

Emails from CRM(emails per month)

1,000

2,000

35,000

1,000

50,000

1,000,000

Convert quote to deal and invoice

X

X

X

X

CRM duplicate control master (duplicate search)

X

X

X

X

Restore from recycle bin

X

X

X

X

CRM access log

X

X

X

X

Change history 

X

X

X

X

Automatic dialer

X

X

X

X

Resource booking for appointment scheduling in CRM

6

24

24

6

24

X

Google map in CRM

100

X

X

100

X

X

Remove "Powered by Bitrix24" in forms

X

X

X

X

X

Remove "Powered by Bitrix24" in live chat

X

X

X

X

X

Analytics and Reports

Sales plan

X

X

X

CRM analytics

X

X

X

X

X

Max number of leads, deals, contacts or companies included in CRM analytics reports 

2,000

100,000

100,000

100,000

100,000

Sales and marketing automation

Rules/triggers in leads and deals

X

X

X

Webhooks for rules/triggers

X

X

X

X

X

X

Edit rules/triggers in business process designer

X

X

Business process automation in CRM

X

X

Data import/export and integrations

Import via.csv

X

X

X

X

X

X

Migrate from other CRM

X

X

X

X

X

X

Import contacts from vCard, Gmail, Outlook, Yahoo! Mail

X

X

X

X

X

X

Export contacts to CSV, Excel, Outlook

X

X

X

X

X

X

Card scanner

12

100/mo

100/mo

12

100/mo

Unlimited

Searchable in CRM with filters (max number)

Leads

10,000

20,000

100,000

100,000

200,000

Unlimited

Deals

10,000

20,000

100,000

100,000

200,000

Unlimited

Contacts

10,000

20,000

100,000

100,000

200,000

Unlimited

Companies

10,000

20,000

100,000

100,000

200,000

Unlimited

CRM marketing

Bulk email
emails per month

35,000

50,000

1,000,000

Bulk SMS

X

X

X

Voice broadcasting

X

X

X

Bulk messaging (Contact center)

X

X

X

Retargeting in ad networks

X

X

X

Sales generator

X

X

X

Access permissions

X

CRM Store

X

CRM Store

X

X

X

Sales intelligence

Max number of leads, deals, contacts or companies included in Sales Intelligence reports

100,000

100,000

Call tracking

X

X

Online sources

X

X

Offline sources

X

X

Report builder

X

X

Contact center

Built-in telephony

X

X

X

X

X

X

SIP connector for third-party telephony integrations

X

X

X

X

X

X

Email copy storage

X

X

X

X

Social networks and messengers

X

X

X

X

X

X

CRM form

X

X

X

X

X

X

Call back widget

X

X

X

X

X

X

Live chat

X

X

X

X

X

X

Website widget

X

X

X

X

X

X

Call tracking

X

X

X

X

X

X

RestAPI

X

X

X

X

X

Open channel settings

Channels

1

Unlimited

Unlimited

1

Unlimited

Unlimited

Workhour settings

X

X

X

X

Request contact information

X

X

X

X

X