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Cloud
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Plans and Features
CRM
Free
Start+
CRM+
Project+
Standard
Professional
Basic
Unlimited leads
X
X
X
X
X
X
Unlimited deals
X
X
X
X
X
X
Unlimited contacts
X
X
X
X
X
X
Unlimited companies
X
X
X
X
X
X
Quotes
X
X
X
X
X
X
Invoices
X
X
X
X
X
X
Productcatalog
X
X
X
X
X
X
Kanban view
X
X
X
X
X
X
Simple and classic CRM mode (leads/no leads)
X
X
X
X
X
X
Custom stages/statuses
X
X
X
X
X
X
Timeline
X
X
X
X
X
X
Convert lead to contact, company, deal
X
X
X
X
X
X
Convert deal to quote and invoice
X
X
X
X
X
X
Client profile
X
X
X
X
X
X
Recycle Bin
X
X
X
X
X
X
Observers inside deals
X
X
X
X
X
X
Chat inside CRM
X
X
X
X
X
X
Professional sales team
CRM access rights
X
X
X
Pipelines
1
2
10
1
10
Unlimited
Tunnels
X
X
X
Sales Center (beta)
X
X
X
X
Recurring deals
X
X
X
X
Recurring invoices
X
X
X
X
Required fields by stage
X
X
X
X
Document generator
X
X
X
X
Document generator access rights
X
X
X
X
Chat inside CRM
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb
Fields visible to selected users
X
Emails from CRM(emails per month)
1,000
2,000
35,000
1,000
50,000
1,000,000
Convert quote to deal and invoice
X
X
X
X
CRM duplicate control master (duplicate search)
X
X
X
X
Restore from recycle bin
X
X
X
X
CRM access log
X
X
X
X
Change history
X
X
X
X
Automatic dialer
X
X
X
X
Resource booking for appointment scheduling in CRM
6
24
24
6
24
X
Google map in CRM
100
X
X
100
X
X
Remove "Powered by Bitrix24" in forms
X
X
X
X
X
Remove "Powered by Bitrix24" in live chat
X
X
X
X
X
Analytics and Reports
Sales plan
X
X
X
CRM analytics
X
X
X
X
X
Max number of leads, deals, contacts or companies included in CRM analytics reports
2,000
100,000
100,000
100,000
100,000
Sales and marketing automation
Rules/triggers in leads and deals
X
X
X
Webhooks for rules/triggers
X
X
X
X
X
X
Edit rules/triggers in business process designer
X
X
Business process automation in CRM
X
X
Data import/export and integrations
Import via.csv
X
X
X
X
X
X
Migrate from other CRM
X
X
X
X
X
X
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
X
X
X
X
X
X
Export contacts to CSV, Excel, Outlook
X
X
X
X
X
X
Card scanner
12
100/mo
100/mo
12
100/mo
Unlimited
Searchable in CRM with filters (max number)
Leads
10,000
20,000
100,000
100,000
200,000
Unlimited
Deals
10,000
20,000
100,000
100,000
200,000
Unlimited
Contacts
10,000
20,000
100,000
100,000
200,000
Unlimited
Companies
10,000
20,000
100,000
100,000
200,000
Unlimited
CRM marketing
Bulk email
emails per month35,000
50,000
1,000,000
Bulk SMS
X
X
X
Voice broadcasting
X
X
X
Bulk messaging (Contact center)
X
X
X
Retargeting in ad networks
X
X
X
Sales generator
X
X
X
Access permissions
X
CRM Store
X
CRM Store
X
X
X
Sales intelligence
Max number of leads, deals, contacts or companies included in Sales Intelligence reports
100,000
100,000
Call tracking
X
X
Online sources
X
X
Offline sources
X
X
Report builder
X
X
Contact center
Built-in telephony
X
X
X
X
X
X
SIP connector for third-party telephony integrations
X
X
X
X
X
X
Email copy storage
X
X
X
X
Social networks and messengers
X
X
X
X
X
X
CRM form
X
X
X
X
X
X
Call back widget
X
X
X
X
X
X
Live chat
X
X
X
X
X
X
Website widget
X
X
X
X
X
X
Call tracking
X
X
X
X
X
X
RestAPI
X
X
X
X
X
Open channel settings
Channels
1
Unlimited
Unlimited
1
Unlimited
Unlimited
Workhour settings
X
X
X
X
Request contact information
X
X
X
X
X
X
Personal data processing warning
X
X
X
X
X
X
Route chat to all distribution mode
X
X
X
X
Client conversation rating
X
X
X
X
Supervisor conversation rating
X
X
X
X
Canned replies
X
Conversation transfer between employees
X
X
X
X
Conversation transfer between channels
X
X
X
X
Rule based queueing and routing
X
X
X
X
Automated replies
X
X
X
X
X
X
Analytics reports for channels
X
X
X
X
Channel statistics
X
X
X
X
Export data to Excel
X
X
X
X
Channel access rights
X
X
X
X
Email settings
Connect external email
X
X
X
X
Inboxes per user
1
5
5
10
Shared inboxes
Unlimited
Unlimited
Unlimited
Unlimited
Outbound emailsemails per month
2,000
35,000
50,000
1,000,000
Initial email synchronization and storage limit
30 Days
30 Days
30 Days
90 days
Integration with tasks
X
X
X
X
Integration with CRM
X
X
X
X
Telephony settings
PBX integration via Rest API
X
X
X
X
X
X
PBX integration via SIP connector
X
X
X
X
X
X
Unlimited incoming/outbound lines
X
X
X
X
X
X
Call routing
X
X
X
X
X
X
Call transfer
X
X
X
X
X
X
VoIP phone sets
X
X
X
X
X
X
Internal extensions
X
X
X
X
X
X
Workhour settings
X
X
X
X
X
X
Voicemail and greetings
X
X
X
X
X
X
Call to all distribution mode
X
X
X
X
Missed call forwarding
X
X
X
X
Call intercept
X
X
X
X
Match number to source (CRM)
X
X
X
X
Export call details to Excel
X
X
X
X
VoIP phone intercept
X
X
X
X
Automatic dialer
X
X
X
X
Call quality evaluation
X
X
X
X
IVR (voice menu)
2 levels
2 levels
2 levels
Unlimited
Call recording
100
500
Unlimited
100
Unlimited
Unlimited
Queue groups
1
Unlimited
Unlimited
1
Unlimited
Unlimited
Queue group size
3
Unlimited
Unlimited
3
Unlimited
Unlimited
Automatic call transcription
$
$
$
$
$
$
Telephony access rights
X
X
X
X
Call tracking settings
Sites
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Visitors
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Phone numbers
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Contact center
Basic
Tasks and projects
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Planner
X
X
X
X
X
X
Subtasks
X
X
X
X
X
X
Check lists
X
X
X
X
X
X
Reminders
X
X
X
X
X
X
Recycle bin
X
X
X
X
X
X
Integration with CRM, workflows, calendar and drive
X
X
X
X
X
X
Email to task
X
X
X
X
X
X
Task to email
X
X
X
X
X
X
Mobile tasks for iOS and Android
X
X
X
X
X
X
Project management
Project Kanban
X
X
X
X
X
X
Project owner
X
X
X
X
X
X
Project start/end dates
X
X
X
X
X
X
Gantt
X
X
X
X
X
X
Task time tracking
X
X
X
X
X
X
Skip weekends and holidays when planning
X
X
X
X
X
X
Project templates (copy projects/workgroups)
X
Collaboration
Observers and participants
X
X
X
X
X
Delegating
X
X
X
X
X
Rate task
X
X
X
X
X
Task control
X
X
X
X
X
Supervisor view
X
X
X
X
X
Custom fields
X
Access permissions
X
Keep deleted files in the recycle bin
30 days
30 days
30 days
30 days
30 days
30 days
Workgroup/project access rights
X
X
X
X
X
Task dependencies
5
X
X
X
X
X
Business automation
Task templates and recurring tasks
X
X
X
X
X
Templates with subtasks
X
X
X
X
X
Template sharing
X
X
X
X
X
Task automation (rules and triggers)
X
Analytics reports
Efficiency KPI
X
X
X
X
X
Report builder
X
X
X
X
X
X
Searchable in tasks with filters (max number)
Tasks
5,000
10,000
100,000
100,000
200,000
Unlimited
Extra
Restore from recycle bin
X
X
X
X
X
Sites and landing pages
Tasks
1
10
10
1
10
Unlimited
Web pages
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Use own domain
X
X
X
X
X
X
Site templates
X
X
X
X
X
X
Copy web pages
X
X
X
X
X
X
Google Analytics
X
X
X
X
X
Google Maps
X
X
X
X
X
X
CRM forms
X
X
X
X
X
X
Website live chat
X
X
X
X
X
X
Call back widget
X
X
X
X
X
X
Remove "Powered by Bitrix24" branding
X
X
X
X
X
Site builder access rights
X
X
Sales intelligence
X
X
Insert HTML or JS
X
X
X
X
X
Dynamic blocks
X
X
X
X
Site transfer
X
X
X
X
X
X
Site export
X
X
X
X
X
Online store (beta)
Stores
1
1
1
1
10
Unlimited
Orders
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Products
100
200
3,000
100
3,000
Unlimited
Revenue
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Transaction processing
0%
0%
0%
0%
0%
0%
Access Rights
X
X
SKU
X
X
X
X
X
X
Sets and bundles
X
Variable prices
X
Discount templates
X
X
X
X
X
X
Discount builder
X
X
X
X
Coupons
X
X
X
X
X
X
Cumulative discounts
X
Automation rules
X
X
X
X
X
Payment processing
X
X
X
X
X
X
Fixed shipping cost
X
X
X
X
X
X
Shipping costs calculator
X
X
X
X
X
X
Stock management
X
X
X
X
Inventory management (documents)
X
Online store import (without catalog)
X
X
X
X
X
X
Online store export ( without catalog )
X
X
X
X
X
Communi-cations
Apply background to all
X
X
X
X
Apply menu to all
X
X
X
X
Custom invitation text
X
X
X
X
Activity stream
Video announce-ment
X
X
X
X
X
X
Post view indicator
X
X
X
X
X
X
Email to post
X
X
X
X
X
X
Announce-ments
X
X
X
X
X
X
Polls
X
X
X
X
X
X
Appreciation badges
X
X
X
X
X
X
Chat
Chat, audio and video calls
X
X
X
X
X
X
Group chats (public/private)
X
X
X
X
X
X
Drive
Online storage
5 GB
10 GB
50 GB
50 GB
100 GB
1,024 GB
Company Drive
X
X
X
X
X
X
Personal/Group Drive
X
X
X
X
X
X
File synch
X
X
X
X
X
X
One Drive, Google Drive, Dropbox, Box integration
X
X
X
X
X
X
Online editing via Google Docs, Ms Office Online
X
X
X
X
X
X
Local editing (MS Office, OpenOffice, LibreOffice)
X
X
X
X
X
X
In text search
X
Public file sharing
X
X
X
X
Public folder sharing
X
X
X
X
Recycle bin
X
X
X
X
X
X
File access rights
X
X
X
X
Folder access rights
X
X
X
X
Enable versioning
X
X
X
X
Keep deleted files in the recycle bin
30 days
30 days
30 days
30 days
30 days
180 days
Unused files version storage
0
0
30 days
30 days
30 days
180 days
Version storage for files used in tasks, activity stream or calendars
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Video file conversion size limit
300 Mb
300 Mb
1 GB
1 GB
1 GB
1 GB
Document lock
X
X
Documents
Online editing via GoogleDocs, MS Office Online
X
X
X
X
X
X
Local editing (MS Office, OpenOffice, LibreOffice)
X
X
X
X
X
X
Built-in file viewer
X
X
X
X
X
X
Calendar
Event planner
X
X
X
X
X
X
Calendar sync
X
X
X
X
X
X
Meeting room
X
X
X
X
X
X
Meeting room list
X
X
X
X
X
X
Workgroups
Public/private workgroups
X
X
X
X
X
X
Projects
X
X
X
X
X
X
Workgroups/projects with external users (extranet)
X
X
X
X
X
X
HRMS