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Plans and Features
CRM
Free
Start+
CRM+
Project+
Standard
Professional
Basic
Unlimited leads
X
X
X
X
X
X
Unlimited deals
X
X
X
X
X
X
Unlimited contacts
X
X
X
X
X
X
Unlimited companies
X
X
X
X
X
X
Quotes
X
X
X
X
X
X
Invoices
X
X
X
X
X
X
Productcatalog
X
X
X
X
X
X
Kanban view
X
X
X
X
X
X
Simple and classic CRM mode (leads/no leads)
X
X
X
X
X
X
Custom stages/statuses
X
X
X
X
X
X
Timeline
X
X
X
X
X
X
Convert lead to contact, company, deal
X
X
X
X
X
X
Convert deal to quote and invoice
X
X
X
X
X
X
Client profile
X
X
X
X
X
X
Recycle Bin
X
X
X
X
X
X
Observers inside deals
X
X
X
X
X
X
Chat inside CRM
X
X
X
X
X
X
Professional sales team
CRM access rights
X
X
X
Pipelines
1
2
10
1
10
Unlimited
Tunnels
X
X
X
Sales Center (beta)
X
X
X
X
Recurring deals
X
X
X
X
Recurring invoices
X
X
X
X
Required fields by stage
X
X
X
X
Document generator
X
X
X
X
Document generator access rights
X
X
X
X
Chat inside CRM
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb
Fields visible to selected users
X
Emails from CRM(emails per month)
1,000
2,000
35,000
1,000
50,000
1,000,000
Convert quote to deal and invoice
X
X
X
X
CRM duplicate control master (duplicate search)
X
X
X
X
Restore from recycle bin
X
X
X
X
CRM access log
X
X
X
X
Change history
X
X
X
X
Automatic dialer
X
X
X
X
Resource booking for appointment scheduling in CRM
6
24
24
6
24
X
Google map in CRM
100
X
X
100
X
X
Remove "Powered by Bitrix24" in forms
X
X
X
X
X
Remove "Powered by Bitrix24" in live chat
X
X
X
X
X
Analytics and Reports
Sales plan
X
X
X
CRM analytics
X
X
X
X
X
Max number of leads, deals, contacts or companies included in CRM analytics reports
2,000
100,000
100,000
100,000
100,000
Sales and marketing automation
Rules/triggers in leads and deals
X
X
X
Webhooks for rules/triggers
X
X
X
X
X
X
Edit rules/triggers in business process designer
X
X
Business process automation in CRM
X
X
Data import/export and integrations
Import via.csv
X
X
X
X
X
X
Migrate from other CRM
X
X
X
X
X
X
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
X
X
X
X
X
X
Export contacts to CSV, Excel, Outlook
X
X
X
X
X
X
Card scanner
12
100/mo
100/mo
12
100/mo
Unlimited
Searchable in CRM with filters (max number)
Leads
10,000
20,000
100,000
100,000
200,000
Unlimited
Deals
10,000
20,000
100,000
100,000
200,000
Unlimited
Contacts
10,000
20,000
100,000
100,000
200,000
Unlimited
Companies
10,000
20,000
100,000
100,000
200,000
Unlimited
CRM marketing
Bulk email
emails per month35,000
50,000
1,000,000
Bulk SMS
X
X
X
Voice broadcasting
X
X
X
Bulk messaging (Contact center)
X
X
X
Retargeting in ad networks
X
X
X
Sales generator
X
X
X
Access permissions
X
CRM Store
X
CRM Store
X
X
X
Sales intelligence
Max number of leads, deals, contacts or companies included in Sales Intelligence reports
100,000
100,000
Call tracking
X
X
Online sources
X
X
Offline sources
X
X
Report builder
X
X
Contact center
Built-in telephony
X
X
X
X
X
X
SIP connector for third-party telephony integrations
X
X
X
X
X
X
Email copy storage
X
X
X
X
Social networks and messengers
X
X
X
X
X
X
CRM form
X
X
X
X
X
X
Call back widget
X
X
X
X
X
X
Live chat
X
X
X
X
X
X
Website widget
X
X
X
X
X
X
Call tracking
X
X
X
X
X
X
RestAPI
X
X
X
X
X
Open channel settings
Channels
1
Unlimited
Unlimited
1
Unlimited
Unlimited
Workhour settings
X
X
X
X
Request contact information
X
X
X
X
X
X
Personal data processing warning
X
X
X
X
X
X
Route chat to all distribution mode
X
X
X
X
Client conversation rating
X
X
X
X
Supervisor conversation rating
X
X
X
X
Canned replies
X
Conversation transfer between employees
X
X
X
X
Conversation transfer between channels
X
X
X
X
Rule based queueing and routing
X
X
X
X
Automated replies
X
X
X
X
X
X
Analytics reports for channels
X
X
X
X
Channel statistics
X
X
X
X
Export data to Excel
X
X
X
X
Channel access rights
X
X
X
X
Email settings
Connect external email
X
X
X
X
Inboxes per user
1
5
5
10